Building Trust Through Transparent Pricing: Why Openness Matters

Transparent pricing is one of the most powerful — and misunderstood — tools in your pricing strategy.

In this episode of Live with The Pricing Lady, we cover how being open about your prices can help you build trust, create stronger client relationships, and feel more confident in your offers. And that there are different levels of transparency that are needed depending on the business. Whether you’re hesitant to post prices, unsure how much to share, or worried about scaring people off, I walk you through the common challenges. And show you how to find the right level of transparency for your business — without overexposing yourself or overwhelming your audience.

If you’ve ever second-guessed how or when to talk about pricing, this episode will help you clear the fog. I also share practical tips, mindset shifts, and give you a few question so you can do a simple audit to help you move forward with more clarity and less stress.

Take a listen now and start using transparent pricing to build stronger connections with your clients.

What to Listen out for:

  • 01:08 Why Pricing Transparency Matters
  • 04:15 Challenges in Pricing Transparency
  • 10:50 Tips for Effective Pricing Transparency
  • 18:57 Conducting a Pricing Transparency Audit
  • 21:01 Conclusion and Final Thoughts

Favorite quotes from this episode

“Pricing doesn’t make you greedy. It makes you smart.” Janene

“When you communicate your prices clearly, you build trust before the sales conversation even starts.” Janene

“Don’t just share a number—frame it with value.” Janene

“Being unsure about your prices will show up in your sales conversations.” Janene

Transparent pricing matters in every business but doesn't look the same for all businesses - let's look at what's right for you.

Episode Links

Gain confidence in your pricing strategy with the guide Should I Put My Prices on My Website — designed to help you decide what’s right for you.

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Get started improving your business. Beyond this pricing podcast there’s more for you to explore. Sometimes it’s difficult to know where to begin. I suggest you Download the the self assessment Pricing Scorecard to get a view of what’s working and not in your business. Ever wondered, “What’s a fair price?”, check out my on-demand webinar “Getting to A Fair Price“. Two great places to get started with pricing in your business today.

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Podcast Summary

When it comes to pricing, what you don’t say can be just as powerful as what you do.

In this episode of Live with The Pricing Lady, the Podcast I’m exploring one of the most talked-about and misunderstood topics in pricing strategy: transparent pricing. Should you publish your prices? What if it scares clients off or hands too much over to your competitors? These are questions I hear regularly, and today we’re breaking them down so you can find clarity and confidence.

If you’ve ever felt unsure about how much of your pricing to share or how to communicate value without revealing too much, this episode will give you a fresh, practical perspective. Together, we’ll untangle the fears, share actionable insights, and help you figure out how pricing transparency fits into your business model and brand.

Transparent Pricing Builds Stronger Client Relationships

Trust and clarity go hand-in-hand — especially when it comes to your prices. Being transparent with your prices doesn’t mean you have to reveal everything or lay out every package detail in public view. It’s about ensuring your pricing is communicated in a way that supports your client relationships and builds confidence in what you offer.

When your pricing is either unclear or overloaded with detail, it can turn people away. Clients may assume something is being hidden or feel overwhelmed before they’ve even spoken to you. On the other hand, a clear, well-structured approach to transparent pricing helps set expectations and reduces doubt. It allows people to feel safe making informed decisions and positions you as trustworthy and professional — someone who’s confident in the value they bring.

Why Pricing Transparency Can Feel So Hard

Let’s be honest — striking the right balance transparency isn’t always easy. In fact, it can feel deeply uncomfortable. Many business owners fear they’ll scare clients off, especially if they charge premium rates. That’s a valid concern, but what matters more is who you’re trying to attract — and who you’re okay letting self-select out.

Another challenge is simply not knowing what to share. With so many variables — packages, hourly rates, optional extras — it can be hard to know how much is too much. So some people choose to share nothing at all, which isn’t helpful either. Then there’s the challenge of explaining the value behind your prices, particularly if your work is transformation-based or doesn’t fit neatly into a “per hour” model.

For many, the biggest block is emotional. Transparent pricing can feel personal. You might worry about being judged, looking greedy, or opening yourself up to criticism. And then there’s the fear of competitors seeing your prices and undercutting you. But here’s the truth: in most service-based businesses, clients aren’t shopping for the cheapest option — they’re looking for someone they trust to solve a problem. Your job is to be that someone, not to hide behind secrecy.

Finding The Right Approach for Your Business

There’s no universal formula for transparent pricing. It needs to reflect your business model, how you deliver services, and the type of clients you work with. For example, if you sell self-paced online courses, showing the price up front is essential. But if you offer bespoke consulting, you may need a discovery process before quoting a price — and that’s completely valid.

You can still be transparent without publishing everything. Consider sharing starting rates, price ranges, or typical investment levels. This gives potential clients a ballpark idea while still allowing for personalized conversations. Just make sure you present value first — talk about outcomes, process, and what’s included before the numbers come into play. When clients understand the context, the pricing feels more grounded and fair.

It also helps to be clear with yourself about when and how you’ll talk about pricing during the sales process. This ensures you bring it up with confidence at the right moment — not too early before value is clear, and not too late where it feels like an afterthought.

Build Confidence with Practice

One area that often gets overlooked in the transparent pricing conversation is how we talk about our prices. Too many people deliver their price like a question, follow it with a justification, or even pre-emptively offer a discount. This undermines your authority and makes you sound uncertain — even when your prices are completely justified.

That’s why practice is so powerful. Saying your pricing out loud, in a clear and calm voice, helps train your brain to treat it as fact — not a question. Practicing with someone you trust gives you the chance to get feedback and spot unconscious habits like apologizing or qualifying your fees.

When you’re confident in your value, it shows in the way you communicate. And that confidence is what really sells — not just the number on the page.

If you’re ready to approach transparent pricing with more clarity, strategy, and confidence, then you’ll definitely want to listen to this full episode of Live with The Pricing Lady. I share examples, tips, and tools you can apply right away.

Because when your pricing is transparent and intentional, your clients trust you more — and your business thrives as a result.

Subscribe, rate, and review the Live With The Pricing Lady your go to pricing podcast for service based businesses, for more insights. I’d love to hear your thoughts, questions, and topic ideas—follow me and join the conversation on LinkedIn. Remember, pricing is a continuous journey, and together, we’ll make sure it leads to success!

5 Areas To Improve Pricing & Profits

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