Self-Paced
online course
Be THE EXPERT
in Your Customers.
Tailored online lessons that will improve your business and help you confidently conduct Customer Insight Interviews. This course was created for entrepreneurs, startups and small businesses who know they need to know their customer better but haven’t yet done the work. Learn from the skills and tactics I’ve learned from doing 1000’s of customer interviews.
Get the Customer Interview Prep Course.
What you'll learn
- Why it's important to interview customers
- How to decide who to interview
- How to pitch or ask to interview them
- What questions to ask
- How to ask questions
- Tips & tactics to conduct the interview
- Ideas to practice before the formal interview
- Ideas on how to use learnings
Conducting Customer Interviews
In order to test all the assumptions and theories you’re making about customer’s wants, needs, desires problems and what they truly value YOU HAVE TO TALK TO THEM. Often the mistake people make is turning an interview into a sales discussion. That’s a no, no. Let’s look at yes, yes!
When done well Customer Insight Interviews help you understand the customer, so you can bring them better solutions and offers, in a way that works well for you both. You can speak “their language” and use “their words” to connect with them on a higher level. And you can understand how they make buying decisions and what they might be willing to pay.
And you’ll…
- Reduce the risk of developing offers that they don’t want, need or value.
- Improve the quality of your message & how it resonates with customers.
- Enable yourself to set prices that are better suited to them and you.
- Feel more confident about what you offer and what to charge.
Take advantage of my experience of having conducted 1000’s of customer interviews. There’s no need for you to re-invent the wheel. For just 147 CHF, it’s all here for you packaged up in a neat and tidy course.
The sooner you’re the EXPERT in YOUR CUSTOMER, the sooner your business will flourish!
Nice to meet you I'm Janene.
I’m known as the Pricing Lady. I’m a Business Strategist and Pricing & Value Expert. I’ll be your guide through this self-paced course. I’ve done 1000s of customer interviews over my career. In this course, you learn what I know. When you do the work, you and your business will grow. I can’t wait for you to get started.
Pricing and nearly EVERYTHING in your business must be rooted in a deep understanding of the customer.
Here's what other successful business owners have to say.
"Businesses must be queuing to get her input. I strongly recommend Janene to anyone setting up a business.”
Gesa B.
"Well structured, easy to follow & fun! I've narrowed down my target customers. I have bigger clarity on what I can offer”
Marta K.
“I felt uncertain about approaching customers. Now I feel confident when reaching out & having
those conversations.”
Benjamin G.
“Working with Janene has been a joyful, enriching and totally revealing experience.”
Catherine S.
“Before working with Janene, I used to worry about my pricing a lot.”
Pauliina R.
“When I started, I thought I was going to die. But I didn't... Janene will be there every step of the way to help you.”
Anna D.
© copyright 2024 | Janene Liston Consulting & Coaching
